PURPOSE
The Billing Dispute Specialist is responsible for managing and resolving customer billing disputes and carrier chargebacks within WWEX Group’s Financial Operations Shared Services Center. This role ensures accuracy, timeliness, and compliance in dispute resolution processes, working closely with internal teams and external partners to maintain customer satisfaction and financial integrity.
ESSENTIAL DUTIES & RESPONSIBILITIES
Review and analyze customer billing disputes and carrier chargebacks for validity and accuracy.
Research discrepancies using ERP systems and supporting documentation.
Communicate with internal departments (Sales, Customer Support) to gather information and resolve disputes.
Maintain accurate and up-to-date dispute logs and records for audit purposes.
Prepare and submit adjustments or credits in accordance with company policies.
Respond to customer inquiries regarding dispute status in a timely and professional manner.
Mon...