Lead the charge at Petal as a Billing Operations Manager, enhancing healthcare service delivery in British Columbia. This hybrid role involves supporting teams and optimizing billing operations across the province.
As a key figure in Petal’s team, you will focus on developing billing professionals and driving service quality improvements. Your role includes identifying operational trends and guiding teams through impactful changes while maintaining strong client relationships and effective issue resolution. This is more than just managing; it’s about contributing to an evolving healthcare ecosystem.
Key Responsibilities:
• Coach and develop a high-performing billing team
• Oversee accuracy, productivity, and turnaround in billing processes
• Build trust and resolve complex client issues efficiently
• Support integration of teams and improve workflows
• Maintain communication channels with the Director regarding challenges and opportunities
Requirements:
• Pro...