Drive IT initiatives at a leading biotechnology company as an IT Support Specialist. Deliver onsite support across Windows 11, Microsoft 365, and vital lab applications in this dynamic role.
This position is essential for providing 6-month onsite support, focusing on desktop and service desk tasks. You'll onboard users while managing device lifecycles and supporting lab operations. Effective troubleshooting of network, software, and hardware issues is critical to maintaining smooth operations at the Toronto location.
Key Responsibilities:
• Provide onsite desktop support for users
• Perform end-user onboarding and PC lifecycle management
• Troubleshoot hardware, software, and network issues
• Manage service desk queues and SLA performance
• Support A/V and conference room setups
Requirements:
• 3+ years of IT desktop support experience
• Familiarity with Windows 11 and Microsoft 365
• Certification in a relevant field preferred
• Experience with Serv...