What will you do? The focus of this role is to help resolve product issues for Schneider Electric field engineers and partners. The role utilizes Schneider Electric equipment to simulate and test problems experienced in customer’s environment. These troubleshooting actions require the configuration of servers, workstations, controllers, and databases while also using remote desktop software to connect to live systems for troubleshooting purposes. Essential Duties & Responsibilities: Job functions include: Set up and configuration of Windows workstations/servers Installing and restoring Building Management Systems Work with debugging software and analyzing the resulting logs Using provided tools to decipher error logs to determine root cause of problems, such as Wireshark Interface with Engineering and Quality Assurance departments Ability to be a liaise between Engineering to explain the problem and QA for resolution when needed Job responsibilities include: Troubleshooting and resolvi...