Drive excellence in Corporate Actions at BNY Mellon, supervising daily team operations and ensuring quality client service delivery. Address complex issues and enhance staff development.
As the Senior Specialist and team lead, you will oversee operations for a medium to large Corporate Actions team. Focused on staff management and client services, your role will include task delegation, professional development, and problem resolution for escalated issues, while ensuring productivity and standards are met.
Key Responsibilities:
• Manage daily operational tasks for the team
• Resolve client inquiries and complex issues efficiently
• Develop and direct team members for success
• Ensure compliance with service quality standards
• Offer product knowledge for technical problem resolution
Requirements:
• Associate degree or equivalent; Bachelor’s preferred
• Minimum 7 years in technical or management roles
• Applicable local licenses or certifications require...