Responsibilities

• Guide, direct, and coach employees to deliver exceptional service to BMO customers and prospects.
• Understand customer needs and advise on products and strategies that meet their financial objectives.
• Identify and refer customers to other business groups as appropriate.
• Support sales and customer service activities to achieve strategic customer experience and profitability goals in compliance with legal and regulatory requirements.
• Foster a culture aligned to BMO purpose, values and strategy, and role model BMO values and behaviors.
• Build interdependent teams, attract, retain, and develop top talent.
• Improve team performance, recognize and reward performance, coach employees, and manage poor performance.
• Create innovative business‑development strategies and collaborate with BMO partners to maximize branch revenues and customer satisfaction while minimizing operating losses.
• Devel...