Step into a leadership role as a Branch Operations Manager at Westerra Equipment in Abbotsford, BC. Drive operational success and excellence in customer service delivery.
You will report to the Vice President of Operations and be responsible for managing the service, parts, and rentals aspects of the branch. Focus on nurturing a customer-engaged culture, optimizing team performance, and ensuring superior service standards. Work closely with HR to provide ongoing training and development for staff.
Key Responsibilities:
• Direct all operational functions including service and rentals
• Foster a customer-first mentality in teams
• Manage recruitment and performance appraisal processes
• Uphold strict compliance with safety and financial standards
• Monitor and drive team performance against targets
Requirements:
• Demonstrated history in operations or service management
• Strong analytical and problem-solving skills
• Exceptional communication and interpe...