Join Konica Minolta Business Solutions as a Branch Service Manager, focusing on team mentorship and enhancing customer interactions. This role emphasizes efficiency and exemplary service delivery.
As a leader in customer service, you will guide a team in achieving a high first call fix ratio while fostering a proactive care culture. You’ll be responsible for coaching staff, improving service processes, and conducting performance reviews to drive efficiency and satisfaction. By working closely with clients, you will enhance service delivery and retention strategies.
Key Responsibilities:
• Mentor and manage customer service teams
• Conduct service productivity evaluations
• Ensure staff participate in required training
• Foster communication for career development
• Analyze efficiency for cost reduction efforts
Requirements:
• College diploma in technical field or related
• Minimum 5 years in a senior service role
• Effective motivational and communicati...