Join BrightIT in Toronto as a Service Desk Engineer L1, focusing on resolving IT incidents and supporting service excellence. This full-time role is tailored for tech-driven individuals.
You will work to resolve incoming incidents through Jira, ensuring prompt updates and escalations when necessary. Your active engagement with IT teams will contribute to high-quality service delivery while managing documentation and knowledge bases. Strong communication and attention to detail will enhance customer interactions in this role.
Key Responsibilities:
• Handle incidents and requests via Jira platform
• Classify and troubleshoot various IT issues
• Collaborate with IT teams for optimal service
• Collect data to improve incident management
• Maintain comprehensive documentation resources
Requirements:
• College degree in computer or IT field
• Proven experience with tracking systems
• Excellent listening and communication skills
• Ability to handle multiple...