**Join our Team**:
**About this opportunity**:
We are looking for an BSS L2 SME.
This role is responsible for advanced support, incident and problem management, deep troubleshooting, RCA, and functional ownership of Netcracker Convergent Billing & Rating platforms.
You will ensure that billing and charging services are continuously available, accurate, and performing within agreed SLA/OLA targets.
**What you will do**:
- Production Support & Incident Management
- Act as L2 SME for NetCracker Convergent Billing & Rating.
- Handle P1/P2 incidents, perform impact assessment, and drive resolution end-to-end.
- Perform root cause analysis (RCA) and produce post-incident reports.
- Provide expert-level support for complex rating, billing and charging defects.
- Troubleshooting, analyzing and resolving issues across:
- Product charging
- Event summaries
- One-time charges
- Discounts (event & product level)
- Taxation & itemiz...