Enhance your IT skills with Buchanan Technologies as a Part-Time IT Service Desk Analyst in Charlottetown. Provide exceptional technical support to internal users using phone, chat, and email.
As an IT Service Desk Analyst, you will troubleshoot and resolve a wide range of issues, from network connectivity to software applications and desktop support. Flexibility is key, as you will work from 8 PM to 1 AM AT, ensuring that all technical requests are addressed promptly and effectively. Accurate documentation in a ticketing system is also a crucial part of the job, along with collaborating with other support teams.
Key Responsibilities:
• Assist users with technical issues through various channels
• Diagnose and fix hardware and software problems
• Record all incidents and resolutions in the ticketing system
• Coordinate with teams for escalated issues
• Maintain professionalism in a fast-paced environment
Requirements:
• Understanding of network fundamentals a...