Become a Complaint Intake Analyst with Engineers and Geoscientists BC in Burnaby, focusing on the complaint intake process and client communications. Help manage the flow of inquiries efficiently.
As a Complaint Intake Analyst, your role will involve administering the complaint process from submission to assignment. You will draft correspondence, provide advice to potential complainants, and manage communication with various stakeholders. Your strong organizational skills will be integral in handling a high volume of complaint inquiries.
Key Responsibilities:
• Administer the initial intake of complaint files effectively
• Respond to inquiries via email and phone professionally
• Draft formal communications for submissions and updates
• Organize information related to complaints for further review
• Track and respond to ongoing inquiries consistently
Requirements:
• Completion of a paralegal program is advantageous
• 2-3 years' experience in a regulatory b...