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Business Analyst - CRM

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Applied Medical
📍 Amersfoort, Netherlands
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Location Amersfoort
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Posted June 07, 2026
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Commute Local Area
🎯
Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

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Job Description

Responsibilities

  • Partner with Sales, Marketing, and Customer Service to gather requirements and identify pain points
  • Lead requirements workshops and map current/future-state CRM processes
  • Convert business needs into functional specs, user stories, and acceptance criteria for Dynamics 365
  • Configure Dynamics 365 Sales, Marketing, and Customer Service (leads, opportunities, accounts, cases, journeys, campaigns, segmentation, scoring) using OOTB and Power Platform features
  • Work with tech teams to integrate Dynamics 365 with SAP S/4HANA and other systems for seamless data flow
  • Validate migrated data for accuracy and identify automation and analytics improvements (Power BI)
  • Build and maintain dashboards/reports to surface key sales, marketing, and service metrics
  • Lead User Acceptance Testing, troubleshoot functional issues, and ensure release quality
  • Develop training materials, deliver training, provide post-launch su...

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    📍 Location Details

    🌆
    City
    Amersfoort
    🗺️
    Country
    Netherlands
    🚗
    Commute
    Local Area

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