Become a pivotal Business Analyst at NTT DATA, located in Mississauga, ON. This onsite role focuses on statistical analysis and creating impactful dashboards for data-driven decision making.
As a Business Analyst, you will support analytics initiatives with customer and operational data, enhancing service metrics and performance reporting. You will assist in churn analysis, prepare analytical summaries, and engage in customer experience improvement projects. This role requires strong foundational analytics and attention to detail to manage multiple priorities effectively.
Key Responsibilities:
• Analyze service data for churn and SLA improvements
• Assist in statistical analysis and data exploration
• Prepare dashboards to summarize analytical findings
• Conduct root-cause analysis for service issues
• Participate in analytics-led customer experience initiatives
Requirements:
• 4 years of experience in analytics or business analysis
• Bachelor’s degree in ...