Join our team as a ServiceNow Business Analyst, specializing in Customer Service Management. Your expertise in stakeholder collaboration will drive impactful solutions.
In this role, you'll design and deliver solutions on the ServiceNow platform, particularly focusing on Customer Service Management. Ideal candidates will have at least five years of applied experience and a ServiceNow certification. You'll gather requirements, lead process workshops, and translate business needs into specifications while working with various service areas like onboarding and payments.
Key Responsibilities:
• Gather and analyze requirements for customer experience journeys
• Facilitate workshops to enhance service desk management
• Translate business needs into functional specifications
• Document catalog items and process flows
• Configure CSM modules using Flow Designer and Automation Center
Requirements:
• Minimum of 5 years on the ServiceNow platform
• Must have CSA/CAD ...