Business Analyst – Technology & Service Delivery

We are seeking a versatile Business Analyst to provide consulting and operational project leadership for technology‑enabled services. The role ensures that systems and processes meet policy, user, privacy, and audit needs by identifying requirements, proposing alternatives, planning resources, and implementing effective business processes.

Responsibilities

Business Analysis & Process Design

• Coordinate and conduct activities to support operational requirements and initiatives
• Provide business information expertise and support to internal teams
• Ensure impacted users understand new or changed processes by conducting reviews and walkthroughs
• Recommend approaches that achieve business objectives and data integrity, including validation rules and reconciliations
• Facilitate workshops to define business requirements and edge cases
• Translate business r...