Requisition ID:

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Purpose

The Business Analyst Specialist (BAS) is responsible for performing Incident Management on incidents impacting Exception and Cheque Processing. This includes gathering the needed resources to resolve issues quickly and safely, along with communicating issues to management in a business-friendly format. The BAS is responsible for assisting management, peers, and business partners to continuously help improve stability and reliability of our technology stacks and related end‑to‑end processes. This includes assisting with data collection, incident trend analysis, and administrative duties performed on behalf of the Senior Manager. The BAS will perform root cause analysis once issues are complete, bringing to light why the issue occurred and how to prevent it going forward, ensuring our businesses remain stable and functional. The incumbe...