FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world‑class team today and fulfill your career potential!

The Opportunity

Business Operations Analyst – Customer Experience organization, Platform Software business. The role is the operational backbone that establishes operational excellence. Responsibilities include creating the operational rhythm and reporting, analytics and insights, and driving strategic initiatives to enhance the customer journey.

What You’ll Contribute

• Cross‑team collaboration: support Customer Success and Customer Support, working with Sales, Finance, and other Operations teams.
• Prioritize & orchestrate strategic initiatives that drive growth and improve performance (e.g., resourcing capacity planning, customer journey streamlining, tool & system improvements).
• Develop content for a global operating cade...