Job Description

· Act as a liaison between Customer Order Management, Plant Operations, Planning and Warehouse & Logistics to ensure all orders are shipped as promised

· Review daily backlog and identify any potential misses in shipment dates

· Coordinate lead times with Delivery Management to ensure all delivery dates are provided and accurate

· Collaborate with Customer Order Management team to prioritize orders to meet customer expectations

· Attend scheduled meetings to identify any upcoming shortages which will impact customer orders and communicate information to Management 

· Act as the point of contact for all escalations and expedite requests from Customer Order Management team, Sales and Customers

· Participate and / or lead continuous improvement projects to decrease the order to cash fulfilment cycle including process automation and digitization

Basic Requirements