We are seeking an experienced and motivated Business Application Advisor to support the development, optimization, and ongoing evolution of our Contact Center as a Service (CCaaS) solutions. This role focuses on providing subject‑matter expertise, business guidance, and application insight to ensure the CCaaS platform aligns with business objectives and delivers exceptional customer experiences.
The Business Application Advisor will work closely with development teams, architects, product stakeholders, and cross‑functional partners to provide application direction across the CCaaS lifecycle. The role requires a strong understanding of contact center technologies and the ability to translate business needs into effective application solutions.

What you will be doing:
 

Business Alignment & Advisory