Responsibilities

• Execute front-line BRC strategy by completing assigned KYC renewal work in alignment with established standards and team objectives.

• Own the client (merchant) interaction end-to-end for KYC renewals, from outreach through completion, including follow-ups required to drive timely closure.

• Conduct client interviews/calls to collect, confirm, and document KYC information required to complete renewal activities, delivering an effective client experience in accordance with BRC standards.

• Produce accurate written communications and case documentation (emails and case comments/notes) consistent with required quality and BRC standards.

• Deliver against defined productivity and throughput expectations (e.g., actioning leads and completing weekly KYC uplifts), meeting scorecard targets.

• Maintain operating discipline expectations (e.g., minimum days in office where applicabl...