Lead team in the streamlining of systems, processes, training, issue resolution and projects. Responsible for improving the efficiency and effectiveness of the Customer Care and Private Sales operations through process and system development and enhancements. 1. Lead the BA team to modify and optimize process and systems across Customer Care and Private Sales 2. Ensure issues for all CC and PS processes and systems are satisfactorily resolved (Service Support & IT) 3. Leverage existing systems to their fullest, automating and simplifying processes 4. Lead Lean initiatives to drive efficiencies in departmental and organizational processes 5. Participate or Lead projects implementing new or enhanced systems or processes 6. Recommend and implement new systems as the business needs demand Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Paid Time Off (Vacation, Sick & Public Holidays) Training & Development Work From Home Pension Plan

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