Job Title: Call Center Agent

Location: Onsite – Paseo de la Reforma 342, Piso 20, 06600, Ciudad de México
Shift Timing: Monday to Friday | Between 6:00 AM – 6:00 PM (MX Time)

Compensation & Benefits

• Total Monthly Salary: MXN 21,000 (includes Monthly Base Salary, Monthly Performance Bonus and Food Coupons)
• Plus benefits

Job Overview

We are seeking a motivated Call Center agent (Retention Specialist) to join our onsite team in Mexico City. This role focuses on retaining existing customers by promoting products and services, addressing concerns, and providing exceptional customer service through inbound and outbound calls.

Key Responsibilities

• Promote and retain company products and services.
• Handle inbound and outbound customer retention calls.
• Negotiate and process save and service order requests effectively.
• Deliver high‑qua...