Lead a team towards excellence as a Call Centre Manager. Focus on coaching, monitoring performance, and driving sales targets while delivering exceptional customer service in a fast-paced environment.
You will play a critical role in training and motivating team members to succeed in their roles while ensuring that the highest standards of guest experience are maintained. This position involves overseeing daily inbound interactions and developing strategies for operational enhancements and team morale.
Key Responsibilities:
• Coach the team to exceed set KPIs and goals
• Monitor daily performance and provide feedback
• Address customer issues promptly and effectively
• Oversee scheduling to maintain service levels
• Manage recruitment and team training processes
Requirements:
• Contact centre management experience required
• Background in sales and customer service necessary
• Proficiency in MS Office suite
• Bilingual in French is advantageous
• ...