Your newpany

You will be joining a busy and fast-paced Control Room environment within a large, Glasgow-based public service organisation. This team provides critical out-of-hours and emergency support across a range of services, ensuring the safety and wellbeing of the localmunity.

Your new role

As a Call Handler, you will work on a temporary basis supporting multiple service lines within a Control Room setting. The key focus initially will be Telecare call handling, with exposure to additional workstreams as you build confidence.

Your responsibilities will include:

Handling iing Telecare calls and providing appropriate support or escalation
Managing calls relating to Anti-Social Behaviour and Out-of-Hours services (including housing repairs and homelessness presentations)
Monitoring CCTV and responding to incidents
Processing alarm activations (fire and intruder)
Liaising with wardens and external contractors
Accurately...