Join Capital One Canada as the Head of Complaints, where you will lead a team dedicated to resolving customer concerns efficiently. Implement process improvements that enhance customer trust.
In this vital role, you will leverage your leadership skills to manage a diverse team overseeing complaint resolution. Your expertise will ensure adherence to regulatory requirements while driving continuous improvement initiatives. Collaborate with cross-functional partners to establish effective complaint management systems.
Key Responsibilities:
• Oversee the complaint management processes for Canada
• Lead a team assessing customer complaints directly
• Ensure compliance through monitoring and testing
• Design interactions with various operational stakeholders
• Enhance process sustainability and flexibility for operations
Requirements:
• 5-7 years of leadership experience in management roles
• Understanding of banking complaint processes
• Minimum 2 years in r...