CBEP Support Leadaer IT Business Solutions Support Lead
Summary:
Results-driven professional with 4+ years in IT business support and 2+ years of ERP system experience. Leads a Business Solutions Support team, ensuring high-quality application support for Beauty Tech systems. Focuses on operational excellence, system stability, and continuous improvement through effective issue management, stakeholder collaboration, and team development. Key Responsibilities: Manage end-to-end support activities, resolving bugs and user process issues for Beauty Tech applications. Perform daily system monitoring, ensure data consistency, and coordinate escalations to regional/central teams. Propose and implement system enhancements, manage GAPs, and support UAT and post-production activities. Lead and mentor a team of Business Solutions Support specialists, overseeing workload, performance, and skill development. Drive continuous improvement initiatives in support processes, documentation, and kn...