Customer Service Representative (Recent Graduate)

Mission: Guarantees de correct implementation of the processes assigned to support the team’s activities.

Key Expected Achievements

Order Entry

• Helps the customers with their daily order requirements.
• Follows up on orders with carriers and warehouses.
• When necessary, serves as mediator with sales, the carrier and the warehouse.
• CSR must follow Michelin policies (Order management, returns, transportation).
• Share relevant information with customers and sales.
• Constant communication with AR specialist in order to avoid, fix and/or resolve possible invoice error situations.
• Provides support and assistance to the D2C financial process by ensuring accurate and timely resolution of customer's invoicing claims and past due resolution.
• Proactively alerts customer in case of any event, delay or failure regarding the serv...