Location
toronto
Posted
June 04, 2026
Commute
Local Area
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Job Description
Become a Remote Functional Associate specializing in CCaaS and Agentic AI initiatives at a premier technology solutions provider. Support contact center modernization with expertise in requirements documentation and journey mapping.
Ideal for professionals with a keen eye for detail, this role involves working with Business Analysts to document precise functional requirements and enhance user journeys within Amazon Connect. You'll play a crucial role in creating delivery-ready artifacts while driving AI integration and modernization efforts for enterprise clients.
Key Responsibilities: β’ Document functional requirements for technical execution β’ Contribute to customer and agent journey designs β’ Analyze current processes for AI and modernization opportunities β’ Create user stories and process flow diagrams β’ Collaborate with Functional Leads for project success
Requirements: β’ Proficiency in functional specifications and user stories β’ Knowledge of Amazon Con...
Ideal for professionals with a keen eye for detail, this role involves working with Business Analysts to document precise functional requirements and enhance user journeys within Amazon Connect. You'll play a crucial role in creating delivery-ready artifacts while driving AI integration and modernization efforts for enterprise clients.
Key Responsibilities: β’ Document functional requirements for technical execution β’ Contribute to customer and agent journey designs β’ Analyze current processes for AI and modernization opportunities β’ Create user stories and process flow diagrams β’ Collaborate with Functional Leads for project success
Requirements: β’ Proficiency in functional specifications and user stories β’ Knowledge of Amazon Con...