Lead TELUS Digital’s CCaaS practice with expertise in Zendesk and Amazon Connect. This hybrid role focuses on client engagement, growth strategies, and innovative solutions to maximize revenue.
As a Practice Leader, you will manage P&L and drive exceptional outcomes through strategic planning and talent development. This director-level role is pivotal in establishing thought leadership in contact center transformation, utilizing cutting-edge technology and frameworks.
Key Responsibilities:
• Drive revenue growth and margin optimization for Zendesk practice
• Build scalable delivery methodologies and frameworks
• Partner with business development to create go-to-market strategies
• Lead strategic Zendesk engagements with enterprise clients
• Establish thought leadership and execute market awareness campaigns
Requirements:
• 10+ years in contact center technology or CRM integration
• 5+ years in practice leadership or P&L management
• Experience with Amaz...