Elevate your career as a Contact Center Solutions Integrator for Five9 at Inoria. Utilize your technical skills in CCaaS to implement and integrate tailored communication solutions.
In this influential role, you will collaborate within a skilled team, deploying the Five9 platform to enhance operational efficiencies for diverse business clients. Your contributions will involve building Omni-channel experiences, voice bots, and implementing AI-driven tools critical for customer success. Your ability to manage timelines and customer expectations is crucial in this dynamic environment.
Key Responsibilities:
• Serve as a technical advisor for CCaaS solutions
• Assist in gathering requirements and maintain build documentation
• Deploy innovative solutions including AI applications and IVRs
• Configure campaigns, skills, queues, and user setups
• Train end users and support complex product issues as needed
Requirements:
• At least 3 years deploying CCaaS solutions