CCaaS Tech Consultant

The CCaaS Tech Consultant supports the design, build, and delivery of contact center and agentic AI solutions , contributing hands‑on technical analysis across CCaaS platforms, agentic workflows, integrations, and cloud environments . The role bridges functional intent and technical execution, working closely with Solution Architects, AWS / CCaaS specialists, and delivery teams to translate requirements into implementable technical artifacts.

This is a delivery‑oriented role, ideal for practitioners building depth in cloud‑based contact centers, agentic AI architectures, and enterprise integrations within large‑scale transformation programs.

Key Responsibilities

CCaaS Technical Support

• Support the technical design and configuration of CCaaS platforms (e.g., Amazon Connect, Genesys, NICE) across routing, IVR, queues, digital channels, and reporting.
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