Job DescriptionHybrid: This position requires to work 3 days on site 2 days at home remote on a full-time basis.Roles And ResponsibilitiesBe the customer advocate and bring their voice to the global, regional or local programs forums to achieve continuous improvement of product qualityDocument, define and effectively escalated product quality problems through the use of analytical tools for problem solvingMeet or exceed the key quality metrics of the product (IPTVs, CPVs, Initial Quality Surveys (Compass, QFS), among others.Support Service Engineering and other functional teams during the investigation and resolution of field cases (high incidence, high criticality).
Comply with the proper plans to meet the quality objectives established for the applicable platformsTo be the leader of the Current Product Improvement teams and/or Quality Liaison Meetings (CPITs and QLMs) of the platforms assigned to scale the problems identified in the Mexican and/or export marketsIdentify, descr...