The Channel & Performance Management Specialist supports the monitoring, reporting, and analysis of portfolio and channel performance indicators. The role contributes to the optimization of operational efficiency, ensuring accurate data insights, and supports strategic decisions that enhance channel productivity and overall portfolio performance.

Main Responsibilities

• Leads the design and implementation of performance measurement frameworks and analytical models across all servicing channels.
• Reviews and validates reports prepared by junior analysts, ensuring accuracy and consistency of performance data.
• Provides in-depth performance analysis and strategic insights to senior management for decision-making.
• Acts as the key point of contact for complex performance-related issues and cross-departmental initiatives.
• Contributes to the development and refinement of KPIs, SLAs, and reporting methodologies.
• Mentors and guides j...