Chapter Lead CSD Risk

Do work that matters

At CommBank, we’re building a better bank for our customers and communities. As the Chapter Lead CSD, you’ll play a critical leadership role in supporting safe, well-controlled operations across our Customer Service Direct business.

You’ll partner with senior stakeholders to embed strong risk management practices, uplift control environments, and ensure compliance with regulatory and Group frameworks all while enabling better outcomes for customers, including those in vulnerable circumstances.

This is a high-impact leadership role where you’ll help shape how risk is managed through transformation, including the shift to digital and messaging-first customer experiences. 

See yourself in the team

You’ll sit within Line 1 Risk & Controls supporting Customer Service Direct a business that delivers critical services across Collections & Hardship, Direct Banking, Direct Lending and m...