Role Purpose

The COO is responsible for leading the Operations function across the region, translating strategy into execution, and driving continuous improvements in efficiency, quality, and customer experience.

Key Responsibilities

• Operations Leadership: Lead and steer the regional Operations function, define clear objectives and KPIs, and monitor performance across productivity, quality, and customer service.
• Operational Excellence: Simplify, standardize, and optimize processes using Lean and continuous improvement methodologies to enhance scalability and efficiency.
• Transformation & Program Management: Manage complex, large-scale transformation programs (e.g., digitalization, harmonization, automation), ensuring delivery on time, within budget, and at agreed quality levels.
• PMO & Governance: ...