We’re seeking a high-performing COO with deep operational experience inside a personal injury law firm. You will act as the second-in-command to the CEO and run the daily operations of a multi‑department law firm with 200+ staff, 19 departments, and aggressive growth goals. This is not a learning position — it’s for someone who has already operated in the trenches of PI and knows how to make every part of the engine run efficiently.

• Direct, lead, and optimize daily operations across Intake, Case Management, Pre‑Lit, Lit, Medical Records, Negotiations, Investigations, and Client Experience.
• Ensure KPI tracking, data visibility, and accountability in each department.
• Lead firm‑wide process mapping, SOP creation, and cross‑functional system alignment (e.g., Lead Docket, Filevine, RingCentral, CallRail, G Suite).
• Optimize workflow automation and collaboration between Intake, CM, and Medical t...