Enhance your career at Ciena as a Resourcing and Enablement Intern, focusing on effective service delivery and client satisfaction. This role ensures teams are equipped for success in the field.
In this role, you will drive improvements in operational processes and align field resources with customer expectations. Work on key initiatives like onboarding new partners and maintaining updated training materials to support consistent performance. Your impact is vital in reducing delays and ensuring high-quality service delivery.
Key Responsibilities:
• Align skills and training needs for field technicians
• Identify and close gaps in enablement resources
• Ensure smooth onboarding for new field partners
• Maintain current training materials
• Enhance deployment readiness prior to site activities
Requirements:
• Familiarity with telecom or tech service environments
• Strong analytical and problem-solving abilities
• Experience with tools like Salesforce
•...