Job Description

Role: IVR Developer

QTY: 2

Work Model: Hybrid – 2 Days per Week Onsite

Experience Required

• 4+ years of experience in DTMF IVR application development in CVP (Contact Center)

Skills

• Cisco Call Studio / Cisco CVP
• VXML Server
• CVP Custom Elements (Java)
• Call Studio GUI
• Apache Tomcat
• UCCE / ICM
• Cyara

Job Description

As a member of the C&CA team, the Sr. IVR Developer will develop and support DTMF and Voice BOTs to meet the overall goals of the business and program. This role is part of a large transformational program team enabling multiple lines of business across the enterprise. The position is central to delivering meaningful and personalized customer experiences in assisted service channels (IVR) and d...