Shape the future of healthcare communication as a Cisco PCCE & Finesse Workflow Engineer. Focus on designing high availability systems while utilizing advanced routing strategies for effective patient interactions.
This position requires in-depth knowledge of Cisco PCCE, specifically in enterprise environments. You will customize agent desktops using Cisco Finesse and develop CCP REST API integrations crucial for task management. Your work will ensure compliance with HIPAA regulations while enhancing the overall patient experience through strategic collaboration.
Key Responsibilities:
• Design high availability configurations for Cisco PCCE
• Build custom solutions using Cisco Finesse agent desktops
• Implement data-driven routing based on real-time availability
• Develop and test automated workflows for critical tasks
• Collaborate with stakeholders to optimize systems
Requirements:
• Proven expertise in Cisco PCCE and Finesse applications
• Knowledge of ...