Job Description

Our client is a leading multinational provider of unified communications services to global financial institutions.

The UC Operations Support Specialist position will provide day-to-day Tier 1 – 2 operational support for all voice and video systems. Provide proactive systems monitoring and business-as-usual support globally for Cisco VOIP, Trading Turrets, Voice Recording, Call Center Systems, and Video Conferencing Infrastructure used to support our internal clients. This is a full-time, hybrid position. The office is in the XIII District.

Required:

Knowledge of Cisco VOIP administration in current releases of Call Manager and Unity.

Knowledge of Cisco Voice Router configurations, SRST, and call routing.

Must be willing to work outside of normal hours with weekends and late-night hours occasionally if required.

Good troubleshooting skills accompanied by creative thinking to resolve both ...