Join our team as a Claims Clerk, where you'll manage customer claims for defective and damaged products. This role emphasizes communication and organization in a fast-paced environment.
We are seeking a Claims Clerk with at least 2-5 years in claims management or customer service. You'll process customer claims, submit them to manufacturers, and handle merchandise returns. Bilingual in French and English is essential, as you'll communicate with customers across various provinces.
Key Responsibilities:
• Process customer claims for defective products
• Submit claims to manufacturers and follow up
• Manage merchandise returns and RMA requests
• Issue customer credits and maintain accurate records
• Handle denied claims and propose solutions
Requirements:
• College diploma in accounting or related field
• 2-5 years in claims management or customer service
• Advanced knowledge of Microsoft Office, especially Excel
• Bilingual in French and English
• S...