Elevate your career as a Claims Operations Manager with OPENLANE, a leader in digital marketplaces. Drive quality assurance and operational improvement in a hybrid work environment.
We are looking for a seasoned manager with over 5 years of experience in claims or auction operations. The ideal candidate will lead the claims quality assurance framework and drive process optimizations through data analysis. You will oversee daily operations while developing a high-performing team aligned with customer satisfaction goals.
Key Responsibilities:
• Oversee daily claims operations to meet standards
• Evolve QA framework and manage audit routines
• Influence performance management and mentor leaders
• Contribute to long-term quality programs
• Support the rollout of operational tools and systems
Requirements:
• 5+ years in claims or auction operations
• 3+ years of experience in people management
• Bachelor's degree or equivalent experience
• Proven track re...