Lead client care initiatives at GHY as a Client Care Manager. Focus on operational oversight while nurturing high-performing teams dedicated to client engagement and service excellence.
Reporting to the Director of Canadian Operations, you will develop your team’s capabilities while managing day-to-day operations in a dynamic environment. This role involves direct interaction with clients for escalations, ensuring quality control, and refining processes. Utilize your operational and compliance expertise to identify areas of improvement for better client service and retention.
Key Responsibilities:
• Guide team members with structured mentoring and feedback
• Manage and resolve client escalations promptly
• Conduct audits and quality control checks post-release
• Support tariff classification analysis and compliance
• Collaborate with various teams on operational efficiency
Requirements:
• At least 15 years of experience in related fields
• Certified Custom...