Drive client satisfaction and contract success as a Client Delivery Manager with Xerox in Ontario. This full-time, mid-senior role focuses on high-impact service delivery and operational efficiency.
Join Xerox as a Client Delivery Manager responsible for managing relationships and ensuring contract delivery for outsourcing and facilities management. You will lead service delivery teams, focus on maintaining SLAs, and drive productivity improvements, ultimately impacting client satisfaction and revenue growth.
Key Responsibilities:
• Deliver service through management of service delivery teams
• Oversee SLA management to ensure customer satisfaction
• Drive continuous improvement in productivity and value
• Support new business opportunities across multiple regions
• Manage service quality through effective change control
Requirements:
• Proven experience in a client delivery management role
• Strong leadership and team management skills
• Familiarity wi...