Client Delivery Manager – Responsibilities

Key responsibilities include:

Responsible for client satisfaction by ensuring that services are delivered according to agreed service definitions and Service Level Agreements and other contracts. Oversees the day-to-day delivery of managed services to clients, ensuring adherence to service-level agreements (SLAs) and quality standards. Works closely with cross‑functional teams to identify methods or purchase and procurement, establishing evaluation criteria, evaluating alternative options and assisting with the decision to select the most appropriate vendor/supplier. Engages proactively and collaboratively with suppliers to resolve incidents, problems or unsatisfactory performance. Cultivates and maintains strong relationships with key clients, serving as the primary point of contact for service‑related inquiries, issues, and escalations. Acts as a problem solver, addressing client concerns, resolving issues, and ensuring client satis...