Overview
As an API specialist you will be the first point of contact when our clients need assistance with our REST, WebSocket, and FIX APIs.
Responsibilities
Answer clients’ API questions via text and live support channels (Zendesk/Email/Telegram/Zoom).
Assist colleagues with API inquiries and projects involving API use cases.
Diagnose and provide solutions for clients’ API related issues.
Assist clients in implementing their API code (provide integration advice, debug client code, provide code examples).
Develop and maintain our official API libraries/wrappers in multiple programming languages.
Maintain internal and client facing API documentation, support content, and training resources.
Provide testing and feedback for new API features before they are released to clients.
Perform API related engineering tasks (API onboarding, firewall management, networking configuration).
Assist in the management of our API support team (QA for other spe...