Elevate client experiences as a Client Experience Analyst at Laurentian Bank in a hybrid work model. Embrace data analysis and customer engagement to foster a vibrant client culture.
At Laurentian Bank, we are in search of a driven analyst to redefine the client experience. In this role, you will leverage your expertise in marketing research and your passion for data to drive initiatives that enhance customer satisfaction. Collaborate with various teams to contribute to the Voice of the Customer program and support critical projects aimed at improving service quality.
Key Responsibilities:
• Serve as a client experience ambassador across the organization
• Analyze data related to the Voice of the Customer program
• Assist in preparing questionnaires and interview guides
• Support the implementation of surveys and initiatives
• Prepare comprehensive reports and insights
Requirements:
• Master's degree in marketing research or related field
• 2-3 years of re...