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Client Experience Lead - Chubb Investment Management

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CHUBB
📍 Hong Kong, Hong Kong
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Location Hong Kong
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Posted July 02, 2026
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Commute Local Area
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Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

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Job Description

Client Experience & Operations

  • Serve as the gatekeeper for all account opening and onboarding processes, ensuring accuracy, completeness, and compliance with KYC and regulatory requirements.

  • Take primary responsibility for managing client feedback, working directly and collaboratively with Compliance and relevant departments to assess, address, and resolve each case in accordance with company policies and regulatory standards

  • Develop and implement strategies to enhance the client experience and resolve client complaints efficiently.
  • Analyze performance metrics to identify opportunities for operational improvement and report findings to senior management.
     

    • Team Management

  • Organize training sessions and coach to the team to ensure continuous improvement and professional development and uphold high standards of client service.
  • Act as the senior representative within the Operations team, providing oversight a...

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    📍 Location Details

    🌆
    City
    Hong Kong
    🗺️
    Country
    Hong Kong
    🚗
    Commute
    Local Area

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