Join as a Client Experience Leader to enhance service delivery for both Commercial and Personal Lines in Alberta. Drive coaching, compliance, and operational improvements across service teams.

In this pivotal role, you will lead the Commercial Account Managers and Personal Lines teams, conducting essential file reviews and QA checks to maintain operational standards. As the champion of the EPIC system, you'll ensure effective data management and reporting while collaborating closely with other stakeholders on complex client matters.

Key Responsibilities:
• Guide service teams with coaching and training
• Oversee compliance through file and renewal audits
• Ensure strong EPIC system usage and accuracy
• Analyze service metrics and monitor KPIs consistently
• Work with team members to resolve complex issues

Requirements:
• Minimum 7 years in the brokerage sector
• Level 2 Alberta General Insurance License re...